Click & Collect FAQs



Cut-off Times & Pick-up Windows:

    • A minimum spend of $30 applies to all click and collect orders.

    • Weekday Orders: 

      • Orders placed before 11:00 AM, Monday to Friday, will be available for same-day pick-up from 2:00pm. 

      • Orders placed after 11:00 AM will be available for pick-up from 2:00 PM on the next business day.

    • Weekend and Public Holiday Orders: 

      • Orders placed on Saturday, Sunday or during public holidays will be available for pick-up from 2:00 PM on the following business day.

    • Pick-up Hours: 

      • Click & Collect orders can be picked up during Rawesome Pet Food's standard store operating hours.

      • Weekdays 9am-7pm

      • Weekends and holidays: 9am-12pm

 

Ordering & Pickup

  • How do I know my order is ready?

You'll get a "Ready for Pick-up" email notification.

  • What do I need to bring for collection?

Bring your "Ready for Pick-up" email (digital or printed).

  • Can someone else pick up my order?

Yes, they'll need to show the "Ready for Pick-up" email.

 

Uncollected Orders & Returns

  • How long will you hold my order?

Orders are held for 7 days from the "Ready for Pick-up" notification.

  • What happens if I don't pick up my order?

If not collected within 7 days, we'll try to contact you. If still uncollected after further attempts, the order is cancelled, and you'll receive a refund for the product value, less a 10% restocking fee.

  • Can I return an item if my pet doesn't like it?

We understand pets can be picky! While we can't offer refunds if a pet dislikes a food, please contact us for advice on alternatives.