Privacy policy

Rawesome Pet Food Privacy Policy

Effective Date: 25 June 2025

Rawesome Pet Food is committed to protecting your privacy in compliance with the Australian Privacy Act and the Australian Consumer Law.


1. Information We Collect

To provide our services, we collect necessary personal information, including:

  • Identity & Contact Details: Name, email, phone number, delivery address.

  • Order & Payment Details: Products purchased and payment information (processed securely by our payment gateway).

  • Technical Data: IP address and Browse data from your use of our site.


2. How & Why We Use Your Information

We collect your information when you provide it to us or use our website. We use it to:

  • Process and deliver your orders (including for Click & Collect).

  • Communicate with you about your orders and for customer support.

  • Comply with legal obligations.

  • Send you marketing, but only with your consent (you can opt-out anytime).


3. Information Sharing & Disclosure

We only share your information with essential third-party partners to provide our services, such as:

  • Delivery Partners: To deliver your order.

  • Payment Processors: To securely process your payment.

  • IT Providers: Who support our website and systems.

Some of these service providers may store information overseas. We take reasonable steps to ensure they handle your data securely.


4. Data Security

We take all reasonable steps to protect your personal information from misuse, loss, and unauthorised access.


5. Your Rights & Access to Information

You have the right to access and correct the personal information we hold about you. You can update your details by logging into your account or by contacting us directly.


6. Policy Updates

This policy may be updated from time to time. The most current version will always be available on our website.


7. Contact & Complaints

If you have any questions or wish to make a complaint about our handling of your personal information, please contact us first:

Email: info@rawesomepetfood.com.au

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).